FAQ
Value and Payments
What if I’m unhappy with the amount I’m paid for my gold jewelry?
How will I be paid?
Can I really get paid in 24 hours?
How does NowGold calculate the cash value of my gold jewelry?
Will NowGold.com provide a verbal offer?
If I use the InstantPay Method, can I ask to have my items returned?
Will you pay me what my gold is really worth?
What’s the deal with your 110% Price Match Guarantee?
How does your 10 Day Satisfaction Guarantee work?
Is my scrap gold worth about what I paid for it?
Are there any fees I need to know about?
Is the Jewelry Return Pack free?

What We Buy
What kind of stuff do you buy?
What don’t you buy?
Do you buy gold plated jewelry?
How much gold jewelry and other items can I send?
Do you buy diamonds?
Do you buy coins?

Shipping
Do I need to do anything to my gold jewelry before sending it?
Can I use my own packaging to ship my gold and silver?
How long does it take to receive my Jewelry Return Pack?

Miscellaneous
Do I need to weigh my gold jewelry before I send it?
How can I tell if my jewelry is real?
What if I have no internet access?
What kind of insurance do I have on my packages?
How do I know you’re not just some internet scam?
Can I track my jewelry?
Why would you need my Driver’s License Number?
What else should I know?

Education
What is spot price?
What is a troy oz?
What is a dwt?
What is a penny weight?
What is karat?
How can I tell if something is really made of gold?
What do the different markings on my jewelry mean?
What years were coins really made of silver?







Value and Payments
What if I’m unhappy with the amount I’m paid for my gold jewelry?
No problem. We offer a 10 Day Satisfaction Guarantee. Give us a call within 10 days of the date on your check and we will make arrangements with you to ship back your jewelry.

How will I be paid?
We offer two methods of payment. When you send us your jewelry, select your payment method on the Jewelry Submission Form.
1.  Receive a check by mail, or
2.  Use InstantPay to get a direct Deposit into you checking account.

Can I really get paid in 24 hours?
Yes. In order to get paid in 24 hours, you’ll need to use the InstantPay Method with FedEx Priority Overnight shipping.

How does NowGold calculate the cash value of my gold jewelry?
NowGold evaluates the value of your jewelry based strictly on the precious metal content. Several factors affect the value.
 The price of gold as quoted by the London afternoon fixing on the day of payment.
 The purity and gold content of your jewelry (10kt, 14kt, 24kt, etc).
 The weight of your jewelry.

Will NowGold.com provide a verbal offer?
Yes. If you would like to receive a verbal offer, please include a note requesting a verbal offer along with your daytime phone number with your shipment.

If I use the InstantPay Method, can I ask to have my items returned?
No. If you choose to have us make a direct deposit into your account using our InstantPay Method, you waive the 10 return policy.

Will you pay me what my gold is really worth?
Yes. We value your jewelry based on the precious metal content, not the value as a piece of fine jewelry. We evaluate the price considering the melt value and the current market conditions. Our reputation is founded on paying fair prices to our customers.

What’s the deal with your 110% Price Match Guarantee?
If you receive a higher offer from another precious metal recycler within 30 days, we will match that offer plus 10%! You can be confident you are getting the best price from our gold buyers.

How does your 10 Day Satisfaction Guarantee work?
If for any reason you feel that your items have not been fairly evaluated by NowGold.com, simply call within ten (10) days of the date on the check. NowGold.com will promptly return you items.

Is my scrap gold worth about what I paid for it?
Most times when you buy a piece of jewelry you are not only paying for the gold, you are also paying for the craftsmanship and beauty of the piece.
Our payments are based strictly on the precious metal content.




Are there any fees I need to know about?
We do not charge any fees to process typical shipments. However, there are a few circumstances where we charge small fees which are deducted from your payment.
 InstantPay: We charge 2.99 fee to process your InstantPay direct deposit. This is actually a bank fee that we split with you.
 Overnight Shipping: Typical shipping takes 2 Days. If you need to get paid right away, no problem! Ship your jewelry FedEx Priority Overnight and we will receive it by 10:30 AM the next day. We pay the first $12 of the shipping fee, and you will be responsible for the rest. (usually about $15 to $20). We simply deduct the difference from your payment.
 Insurance: We offer $100 worth of insurance for U.S. Postal shipments and $500 worth of insurance for FedEx shipments. If you feel that you need more insurance, we ask that you pay the difference. Give us a call to make the arrangements.
 Return Postage: We charge an $8.00 shipping fee to return non-precious metals or we can dispose of them for free.

Is the Jewelry Return Pack free?
The Jewelry Return Pack is free of charge. Remember, the Jewelry Return Pack is mailed to you and may take up to 3 days. You can print all of your shipping labels on-line and skip the hassle of waiting for the mail.



What We Buy
What kind of stuff do you buy?
We buy precious metals such as gold, platinum, and silver. For a more detailed list, take a look at our What We Buy page.

What don’t you buy?
We do not buy items made of Non-Precious Metal such as costume jewelry, pearls, gold and silver plated items.

See our What We Buy page for more information.

Do you buy gold plated jewelry?
No.

How much gold jewelry and other items can I send?
Because of the cost of shipping, we ask that you consolidate multiple items in your package to us. A silver bracelet might be valued at $15, but costs $30 in shipping.

The Patriot Act has special reporting requirements for sales over $10,000. Therefore all payments over $10,000 require special coordination. Please call us to make the necessary arrangements.

Do you buy diamonds?
Our primary business is buying precious metals. However, we will purchase diamonds larger than ¼ carat.

Do you buy coins?
Yes. We will buy all gold and silver coins for the precious metal content. However we do not buy collectable coins nor do we pay based on numismatic value.

United States coins (dollars, halves, quarters and dimes) minted in or before 1964 are 90% silver. Dollars and halves minted from 1965 to 1970 are 40% silver.


Shipping
Do I need to do anything to my gold jewelry before sending it?
No, not really. But just a few minor details
 Please provide an itemized list of your jewelry on our Jewelry Submission Form.
 Please check for identifying marks to confirm that your jewelry is actually precious metal. If you’re not sure, you can give us a call for help.

Can I use my own packaging to ship my gold and silver?
Yes. Sometimes your silver platters and cups are too large to fit in our standard shipping containers. Just give us a call to make arrangements.

Also, please visit our How to Ship page for more shipping instructions.

How long does it take to receive my Jewelry Return Pack?
Within hours of receiving your request, we ship out your Jewelry Return Pack first class mail via the U.S. Postal Service. Depending on mail delivery times, you can expect to receive your pack within 1 to 4 days (excluding Sunday).

We suggest using one of our Self Mail options to avoid delay.


Miscellaneous
Do I need to weigh my gold jewelry before I send it?
Absolutely not. Simply package up your items and ship them to us. We’ll do all the work of weighing the jewelry and calculating the value. Please visit the How to Ship page for details.

How can I tell if my jewelry is real?
Almost all real gold jewelry is marked with the gold content, such as 14k or 10k. Sometimes it is a little hard to read the markings, especially on the post of an earring. As a general rule, if it isn’t marked, it’s not gold.

However, there are some exceptions to the rule.
 Sometimes gold has been incorrectly marked by the manufacturer.
 Some very old pieces and foreign jewelry is not marked.
 If a ring has been sized sometimes the markings are removed.

Take a look at the What we Buy page to learn more about Indentifying Stamps.

What if I have no internet access?
No problem. You really do not need internet access once you get the process started.

What kind of insurance do I have on my packages?
Packages shipped via U.S. Postal Service are insured by us for $100. Packages shipped via FedEx are insured by us for $500.

How do I know you’re not just some internet scam?
MTL Group, LLC, doing business as NowGold.com is registered with Florida Department of State, Division of Corporations. We are licensed with the Florida Department of Revenue as a Precious Metal Mail-In Dealer.

Please visit our Customer Testimonials page to see what other people are saying about us.

Can I track my jewelry?
Yes. We give you a tracking number for your items which allows you to track your items throughout our process. But... Usually the process happens so quickly you don’t really need to track it.

Why would you need my Driver’s License Number?
NowGold.com is a licensed in the State of Florida. Florida Statutes Chapter 538 Part III requires us to collect a Driver’s License or State Identification Number from everyone we do business with.

What else should I know?
Here are a few things to keep in mind when setting expectations for payment:
1) NowGold payments do not reflect retail value.
 Sometime gold has been incorrectly marked by the manufacturer.
 Retailers mark up prices by three, 10 and even 20 times their actual worth
 Even the price of a piece of jewelry bought on sale from a retailer is usually far more than the intrinsic value of the metal

2) Insurance appraisals are for “retail replacement value.”
 An insurance appraisal of your jewelry does not equal the value of the gold
 Insurance appraisals set the cost to replace a lost or stolen piece at retail value
 The fine print of most insurance appraisals say, “Not an offer to buy”

3) Jewelers use appraisals as marketing tools.
 Jewelers may offer more for your items, but that may be for trade-in only
 You would be getting “more” for your jewelry, but only in exchange for another item marked up by the seller

4) Not all identifying marks are accurate.
 NowGold uses state-of-the art testing technology to test all gold we receive
 Engravings are found on most jewelry to indicate its karat – or gold purity level
 Not all hallmarks or identifying markings are correct
 Most countries do not require an independent third party to verify jewelry’s gold content
 Some unscrupulous dealers stamp jewelry incorrectly to misrepresent the quality and to make customers think they are getting a good deal



Education
What is spot price?
Spot Price is the price at which one troy ounce of gold sells for in the commodities markets. Jewelers typically sell jewelry at two or three times spot value. Metal recyclers always pay under spot value.

What is a troy oz?
A troy oz is a unit of measurement typically used for precious metals. A troy ounce is about 10% heavier than a standard ounce. One troy ounce is about 31.1 grams.

What is a dwt?
dwt is the abbreviation for a penny weight.

What is a penny weight?
Penny weight (dwt) is the unit of measure typically used for weighing jewelry. One troy ounce is 20 dwt. One dwt is about 1.555 grams.

What is karat?
Karat is used to measure the gold purity of your jewelry.
24 karat gold is 100% gold.
18 karat gold is 75% gold.
14 karat gold is 58.5% gold.
10 karat gold is 41.6% gold.

How can I tell if something is really made of gold?
Almost all real gold jewelry is marked to identify the gold purity. Sometimes the markings are hard to find, especially on the posts of gold earrings. As a general rule, if you can't find a marking telling you the gold purity, it's probably not really gold.

Sometimes, especially on antique jewelry and Italian jewelry, gold manufacturers leave of the stamp, even though it is real gold. Other times manufacturers put on a false stamp to take advantage of their buyers.

Really, the only way to tell for sure is using technical testing procedures. Chemical test and spectrometry are often used by jewelers to test the gold.

What do the different markings on my jewelry mean?
Real Gold - 8K, 9K, 10K, 14K, 14KP, 18K, 22K, 24K, .585, .417, .750
Real Silver - .925, Sterling, .999
Real Platinum - .950 or PLAT
Plated Gold - Marked 1/20 12K GF, HGE, EP, Avon, Monet, or no markings

What years were coins really made of silver?
U.S. Coins (Quarters, Dimes, Halves and Dollars) minted in or before 1964 are 90% silver.
Half Dollars and Dollars minted from 1965 to 1970 are 40% clad silver.
War Nickels: Some 1942 Nickels, and all 1943 to 1945 Nickels are 35% silver.





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